At PurplePoetry, We donot accept any return, only exchange or replacement is provided. Please read our policy carefully before placing your order.
Cancellation Policy
❌ We do not accept cancellations once an order has been placed.
Please double-check your cart and shipping details before confirming your purchase.
Refund Policy
❌ We do not offer refunds under any circumstances.
Exchange Policy
✅ We offer a one-time exchange only in the following cases:
- You received a damaged, defective, or incorrect item.
To be eligible:
- Raise an exchange request within 48 hours of delivery.
- The item must be unused, in its original condition, and include all tags and packaging.
The exchanged or replaced product will be delivered within 10 days.
Important Notes
- Only one exchange is allowed per order.
- Shipping charges for returning the product are to be borne by the customer unless the product received was damaged or incorrect.
How to Request an Exchange
To initiate an exchange, please contact us at:
📧 Email: purplepoetry24@gmail.com
📞 Phone: +91 8610617705
📍 Address: 85, Arumugam Nagar, Mahalingapuram, Pollachi – 643002, India