Thank you for shopping with PurplePoetry! This policy outlines the terms related to the shipping and delivery of products ordered through our website. We are committed to ensuring safe and timely delivery for a smooth shopping experience.
🌍 Shipping Locations
We currently ship to all major cities and towns across India.
Please ensure that your shipping address is accurate and complete, including:
- House/flat number
- Street name
- Landmark (if any)
- City and PIN code
- Contact number
Incomplete addresses may cause delivery delays.
🕒 Delivery Timeline
- Orders are processed and dispatched within 3–4 business days of confirmation.
- Estimated delivery is 3–7 business days from the date of dispatch, depending on your location.
- Remote or rural areas may experience slightly longer delivery times due to logistics.
🚚 Shipping Charges
- Free shipping on orders above ₹3000
- ₹50 shipping fee for orders within Tamil Nadu
- ₹100 shipping fee for deliveries to other Indian states
All applicable charges are shown clearly at checkout before you make payment.
🔍 Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking ID.
You can track your shipment using the provided link via our courier partner’s website.
🔁 Delivery Attempts
Our courier partners will attempt delivery up to 3 times.
If no one is available to receive the order, the package may be returned to us.
We will contact you to confirm the address and arrange redelivery. Additional charges may apply for re-shipment.
⚠️ Delays or Issues
In rare cases, deliveries may be delayed due to:
- Weather conditions
- Courier service disruptions
- Remote delivery zones
We will notify you by email or phone in case of such delays. You can always contact us for updates on your order.
📞 Contact Us
For questions or help with your delivery, reach out to:
Suganthi S,
85, Arumugam Nagar,
Mahalingapuram,
Pollachi – 643002, India
📞 +91 86106 17705
📧 purplepoetry24@gmail.com